.ai-support-page{background-color:var(--w-obsidian-deep,#020305);color:var(--w-text-body,#CBD5E1);font-family:'Plus Jakarta Sans',-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,sans-serif;line-height:1.6;overflow-x:hidden;position:relative}#wapim-bg-canvas{position:fixed;top:0;left:0;width:100vw;height:100vh;pointer-events:none;z-index:0;opacity:0.6}.usecase-section{position:relative;z-index:1;padding:5rem 0;border-bottom:1px solid rgba(255,255,255,0.05);content-visibility:auto;contain-intrinsic-size:1px 750px}.usecase-section-compact{padding:3.5rem 0}.usecase-container{max-width:1200px;margin:0 auto;padding:0 1.5rem}.section-header{text-align:center;max-width:880px;margin:0 auto 3.5rem}.section-tag{display:inline-flex;align-items:center;gap:8px;padding:6px 14px;border-radius:9999px;font-size:0.75rem;font-weight:700;text-transform:uppercase;letter-spacing:0.08em;background:rgba(200,153,44,0.08);border:1px solid rgba(245,206,104,0.25);color:var(--w-gold-light,#F7D479);margin-bottom:1.25rem}.section-title{font-size:clamp(2rem,3.8vw,2.75rem);font-weight:800;line-height:1.2;letter-spacing:-0.02em;color:#FFFFFF;margin-bottom:1rem}.section-subtitle{font-size:1.05rem;color:var(--w-text-muted,#94A3B8);line-height:1.65;margin:0}.chapter-divider{display:flex;align-items:center;justify-content:center;gap:1.25rem;margin-bottom:2rem}.chapter-badge{display:inline-flex;align-items:center;gap:8px;padding:4px 14px;border-radius:9999px;font-size:0.72rem;font-weight:800;text-transform:uppercase;letter-spacing:0.12em;background:rgba(255,255,255,0.04);border:1px solid rgba(255,255,255,0.12);color:#CBD5E1}.chapter-line{height:1px;width:60px;background:linear-gradient(90deg,transparent,rgba(255,255,255,0.15),transparent)}.usecase-hero{position:relative;z-index:1;padding:7rem 0 4.5rem;text-align:center;border-bottom:1px solid rgba(255,255,255,0.06);background:radial-gradient(circle at 50% 15%,rgba(200,153,44,0.09) 0%,transparent 65%)}.usecase-hero-pill{display:inline-flex;align-items:center;gap:8px;padding:6px 16px;border-radius:9999px;background:rgba(255,255,255,0.04);border:1px solid rgba(245,206,104,0.3);color:var(--w-gold-light,#F7D479);font-size:0.78rem;font-weight:700;letter-spacing:0.08em;text-transform:uppercase;margin-bottom:1.75rem}.usecase-hero-pill .pulse-dot{width:8px;height:8px;border-radius:50%;background:var(--w-gold-light,#F7D479);box-shadow:0 0 10px rgba(247,212,121,0.8);animation:goldPulse 2s infinite ease-in-out}@keyframes goldPulse{0%,100%{opacity:1;transform:scale(1)}50%{opacity:0.4;transform:scale(0.85)}}.usecase-hero-title{font-size:clamp(2.3rem,4.8vw,3.6rem);font-weight:800;line-height:1.15;letter-spacing:-0.03em;color:#FFFFFF;max-width:980px;margin:0 auto 1.5rem}.usecase-hero-title .gold-accent{background:linear-gradient(135deg,#F7D479 0%,#C7982B 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rgba(200,153,44,0.06)}.flow-column-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:2rem;padding-bottom:1.25rem;border-bottom:1px solid rgba(255,255,255,0.08)}.flow-badge{display:inline-flex;align-items:center;gap:6px;padding:4px 12px;border-radius:9999px;font-size:0.75rem;font-weight:700;text-transform:uppercase;letter-spacing:0.06em}.flow-badge.badge-friction{background:rgba(239,68,68,0.15);border:1px solid rgba(239,68,68,0.4);color:#F87171}.flow-badge.badge-connected{background:rgba(200,153,44,0.15);border:1px solid rgba(245,206,104,0.4);color:var(--w-gold-light,#F7D479)}.flow-title{font-size:1.3rem;font-weight:800;color:#FFFFFF;margin:0}.flow-steps-list{display:flex;flex-direction:column;gap:0.85rem;position:relative}.flow-step-item{display:flex;align-items:flex-start;gap:1.1rem;padding:0.95rem 1.15rem;border-radius:12px;background:rgba(255,255,255,0.02);border:1px solid rgba(255,255,255,0.06);position:relative;transition:border-color 0.2s ease}.flow-step-item:not(:last-child)::after{content:'';position:absolute;left:27px;bottom:-0.85rem;width:2px;height:0.85rem;background:rgba(255,255,255,0.1);z-index:0}.flow-column.connected-flow .flow-step-item:not(:last-child)::after{background:rgba(245,206,104,0.25)}.flow-step-num{width:30px;height:30px;border-radius:8px;display:flex;align-items:center;justify-content:center;font-size:0.75rem;font-weight:800;flex-shrink:0;z-index:1}.manual-flow .flow-step-num{background:rgba(239,68,68,0.15);border:1px solid rgba(239,68,68,0.35);color:#F87171}.connected-flow .flow-step-num{background:rgba(200,153,44,0.15);border:1px solid rgba(245,206,104,0.4);color:var(--w-gold-light,#F7D479)}.flow-step-content{flex:1}.flow-step-label{font-size:0.92rem;font-weight:700;color:#FFFFFF;margin-bottom:0.2rem;display:flex;align-items:center;justify-content:space-between}.flow-step-detail{font-size:0.84rem;color:var(--w-text-muted,#94A3B8);line-height:1.45;margin:0}.tag-friction{font-size:0.68rem;font-weight:600;color:#F87171;background:rgba(239,68,68,0.1);padding:2px 7px;border-radius:4px}.tag-status-green{font-size:0.68rem;font-weight:600;color:#34D399;background:rgba(16,185,129,0.1);padding:2px 7px;border-radius:4px}.tag-status-amber{font-size:0.68rem;font-weight:600;color:#FBBF24;background:rgba(245,158,11,0.1);padding:2px 7px;border-radius:4px}.chatbot-vs-system-grid{display:grid;grid-template-columns:1fr 1fr;gap:2rem;margin-top:2.5rem}.compare-box{background:rgba(14,18,27,0.75);border-radius:18px;padding:2.25rem;border:1px solid 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ease,border-color 0.2s ease}.layer-card:hover{transform:translateY(-3px);border-color:rgba(245,206,104,0.3)}.layer-num{font-size:0.75rem;font-weight:800;color:var(--w-gold-light,#F7D479);letter-spacing:0.1em;margin-bottom:0.75rem;text-transform:uppercase}.layer-title{font-size:1.05rem;font-weight:700;color:#FFFFFF;margin-bottom:0.5rem}.layer-desc{font-size:0.84rem;color:var(--w-text-muted,#94A3B8);line-height:1.5;margin:0}.decision-matrix-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:1.5rem;margin-top:2.5rem}.decision-card{background:rgba(14,18,27,0.8);border:1px solid rgba(255,255,255,0.08);border-radius:16px;padding:2rem 1.5rem;display:flex;flex-direction:column;position:relative;transition:all 0.2s ease}.decision-card:hover{transform:translateY(-4px);border-color:rgba(245,206,104,0.35);box-shadow:0 10px 30px rgba(0,0,0,0.3)}.decision-tag{font-size:0.72rem;font-weight:800;letter-spacing:0.08em;text-transform:uppercase;color:var(--w-gold-light,#F7D479);margin-bottom:0.75rem}.decision-title{font-size:1.2rem;font-weight:800;color:#FFFFFF;margin-bottom:1rem;line-height:1.3}.decision-when{font-size:0.88rem;color:#CBD5E1;line-height:1.55;margin-bottom:1.5rem;flex-grow:1}.decision-tech-box{background:rgba(255,255,255,0.03);border:1px solid rgba(255,255,255,0.06);border-radius:10px;padding:0.9rem;font-size:0.8rem;color:var(--w-text-muted,#94A3B8);line-height:1.45}.decision-tech-box strong{color:#FFFFFF;display:block;margin-bottom:0.25rem}.retrieval-engine-visual{background:rgba(14,18,27,0.85);border:1px solid rgba(245,206,104,0.3);border-radius:20px;padding:2.5rem 2rem;margin:3rem 0;box-shadow:0 0 40px rgba(200,153,44,0.05)}.engine-flow-row{display:flex;align-items:center;justify-content:space-between;gap:1rem;position:relative}.engine-node{flex:1;background:rgba(255,255,255,0.03);border:1px solid 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rgba(255,255,255,0.08)}.context-box.public-kb{border-color:rgba(255,255,255,0.12)}.context-box.customer-account{border-color:rgba(245,206,104,0.35);box-shadow:0 0 30px rgba(200,153,44,0.04)}.context-box-title{font-size:1.25rem;font-weight:800;color:#FFFFFF;margin-bottom:0.5rem}.context-box-subtitle{font-size:0.88rem;color:var(--w-gold-light,#F7D479);margin-bottom:1.25rem;font-weight:600}.context-items-list{list-style:none;padding:0;margin:0 0 1.5rem 0;display:flex;flex-direction:column;gap:0.75rem}.context-item{display:flex;align-items:flex-start;gap:10px;font-size:0.88rem;color:#CBD5E1;line-height:1.45}.context-security-note{background:rgba(255,255,255,0.02);border-top:1px solid rgba(255,255,255,0.08);padding-top:1.25rem;font-size:0.82rem;color:var(--w-text-muted,#94A3B8);line-height:1.5}.actions-dual-grid{display:grid;grid-template-columns:1fr 1fr;gap:2rem;margin-top:2rem}.actions-column{background:rgba(14,18,27,0.8);border-radius:18px;padding:2.25rem;border:1px solid rgba(255,255,255,0.08)}.actions-column.read-actions{border-color:rgba(56,189,248,0.3)}.actions-column.write-actions{border-color:rgba(245,206,104,0.35)}.actions-column-title{font-size:1.25rem;font-weight:800;color:#FFFFFF;margin-bottom:0.5rem;display:flex;align-items:center;justify-content:space-between}.action-badge-pill{font-size:0.72rem;font-weight:800;padding:3px 10px;border-radius:9999px;text-transform:uppercase;letter-spacing:0.06em}.pill-read{background:rgba(56,189,248,0.12);border:1px solid rgba(56,189,248,0.3);color:#38BDF8}.pill-write{background:rgba(200,153,44,0.12);border:1px solid rgba(245,206,104,0.35);color:var(--w-gold-light,#F7D479)}.action-cards-stack{display:flex;flex-direction:column;gap:0.85rem;margin-top:1.5rem}.action-card{background:rgba(255,255,255,0.02);border:1px solid rgba(255,255,255,0.06);border-radius:12px;padding:1rem 1.25rem}.action-card-name{font-size:0.92rem;font-weight:700;color:#FFFFFF;margin-bottom:0.3rem}.action-card-desc{font-size:0.82rem;color:var(--w-text-muted,#94A3B8);line-height:1.4;margin:0}.high-risk-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:1.5rem;margin-top:2rem}.risk-card{background:rgba(14,18,27,0.75);border:1px solid rgba(239,68,68,0.25);border-radius:14px;padding:1.75rem 1.5rem;transition:border-color 0.2s ease}.risk-card:hover{border-color:rgba(239,68,68,0.5)}.risk-icon-wrap{width:38px;height:38px;border-radius:10px;background:rgba(239,68,68,0.12);border:1px solid rgba(239,68,68,0.3);color:#EF4444;display:flex;align-items:center;justify-content:center;margin-bottom:1rem}.risk-title{font-size:1.05rem;font-weight:700;color:#FFFFFF;margin-bottom:0.5rem}.risk-desc{font-size:0.85rem;color:var(--w-text-muted,#94A3B8);line-height:1.5;margin:0}.escalation-briefing-wrap{background:rgba(14,18,27,0.85);border:1px solid 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ease}.channel-card:hover{transform:translateY(-3px);border-color:rgba(245,206,104,0.35)}.channel-icon{width:42px;height:42px;border-radius:10px;background:rgba(200,153,44,0.1);border:1px solid rgba(245,206,104,0.25);color:var(--w-gold-light,#F7D479);display:flex;align-items:center;justify-content:center;margin:0 auto 1rem}.channel-name{font-size:0.95rem;font-weight:700;color:#FFFFFF;margin-bottom:0.3rem}.channel-desc{font-size:0.78rem;color:var(--w-text-muted,#94A3B8);line-height:1.4;margin:0}.integrations-logos-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:1.25rem;margin-top:2rem}.integration-box{background:rgba(14,18,27,0.6);border:1px solid rgba(255,255,255,0.06);border-radius:12px;padding:1.25rem;display:flex;align-items:center;gap:12px}.integration-box svg{color:var(--w-gold-light,#F7D479);flex-shrink:0}.integration-box-text strong{display:block;font-size:0.9rem;color:#FFFFFF}.integration-box-text span{font-size:0.76rem;color:var(--w-text-muted,#94A3B8)}.scenarios-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:2rem;margin-top:2.5rem}.scenario-card{background:rgba(14,18,27,0.85);border:1px solid rgba(255,255,255,0.08);border-radius:18px;padding:2.25rem;position:relative;transition:transform 0.2s ease,border-color 0.2s ease}.scenario-card:hover{transform:translateY(-3px);border-color:rgba(245,206,104,0.3)}.scenario-badge{display:inline-flex;align-items:center;gap:6px;padding:3px 10px;border-radius:6px;font-size:0.7rem;font-weight:800;text-transform:uppercase;letter-spacing:0.08em;background:rgba(200,153,44,0.12);border:1px solid rgba(245,206,104,0.3);color:var(--w-gold-light,#F7D479);margin-bottom:1rem}.scenario-title{font-size:1.25rem;font-weight:800;color:#FFFFFF;margin-bottom:0.75rem}.scenario-context{font-size:0.88rem;color:var(--w-text-muted,#94A3B8);line-height:1.55;margin-bottom:1.5rem}.scenario-steps-stack{display:flex;flex-direction:column;gap:0.75rem}.scenario-step{display:flex;align-items:flex-start;gap:10px;font-size:0.85rem;color:#CBD5E1;line-height:1.45}.scenario-step-dot{width:6px;height:6px;border-radius:50%;background:var(--w-gold-light,#F7D479);margin-top:8px;flex-shrink:0}.scenario-disclaimer{margin-top:1.5rem;padding-top:1rem;border-top:1px solid rgba(255,255,255,0.08);font-size:0.78rem;color:#EF4444;font-style:italic;line-height:1.45}.non-use-cases-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:1.5rem;margin-top:2rem}.non-use-card{background:rgba(14,18,27,0.7);border:1px solid rgba(239,68,68,0.2);border-radius:14px;padding:1.75rem 1.5rem}.non-use-num{font-size:0.72rem;font-weight:800;color:#EF4444;letter-spacing:0.1em;margin-bottom:0.5rem;text-transform:uppercase}.non-use-title{font-size:1.05rem;font-weight:700;color:#FFFFFF;margin-bottom:0.5rem}.non-use-desc{font-size:0.85rem;color:var(--w-text-muted,#94A3B8);line-height:1.5;margin:0}.metrics-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:1.25rem;margin-top:2rem}.metric-card{background:rgba(14,18,27,0.75);border:1px solid rgba(255,255,255,0.08);border-radius:14px;padding:1.75rem 1.25rem;text-align:center;transition:transform 0.2s ease,border-color 0.2s ease}.metric-card:hover{transform:translateY(-3px);border-color:rgba(245,206,104,0.35)}.metric-card-title{font-size:0.95rem;font-weight:700;color:#FFFFFF;margin-bottom:0.5rem}.metric-card-desc{font-size:0.8rem;color:var(--w-text-muted,#94A3B8);line-height:1.45;margin:0}.proof-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:2rem;margin-top:2rem}.proof-card{background:rgba(14,18,27,0.85);border:1px solid rgba(255,255,255,0.08);border-radius:18px;padding:2.25rem;display:flex;flex-direction:column;transition:transform 0.2s ease,border-color 0.2s ease}.proof-card:hover{transform:translateY(-3px);border-color:rgba(245,206,104,0.35)}.proof-tag{font-size:0.72rem;font-weight:800;letter-spacing:0.08em;text-transform:uppercase;color:var(--w-gold-light,#F7D479);margin-bottom:0.75rem}.proof-title{font-size:1.2rem;font-weight:800;color:#FFFFFF;margin-bottom:0.75rem}.proof-desc{font-size:0.88rem;color:var(--w-text-muted,#94A3B8);line-height:1.55;margin-bottom:1.5rem;flex-grow:1}.proof-link{display:inline-flex;align-items:center;gap:6px;font-size:0.85rem;font-weight:700;color:var(--w-gold-light,#F7D479);text-decoration:none;transition:gap 0.2s ease}.proof-link:hover{gap:10px;color:#FFFFFF}.faq-stack{display:flex;flex-direction:column;gap:1rem;max-width:900px;margin:2.5rem auto 0}.faq-item{background:rgba(14,18,27,0.75);border:1px solid rgba(255,255,255,0.08);border-radius:14px;padding:1.5rem 1.75rem;transition:border-color 0.2s ease}.faq-item:hover{border-color:rgba(245,206,104,0.25)}.faq-question{font-size:1.1rem;font-weight:700;color:#FFFFFF;margin-bottom:0.6rem;line-height:1.4}.faq-answer{font-size:0.92rem;color:var(--w-text-muted,#94A3B8);line-height:1.6;margin:0}.audit-cta-section{padding:6rem 0;background:radial-gradient(circle at 50% 50%,rgba(200,153,44,0.08) 0%,transparent 70%)}.audit-cta-card{background:linear-gradient(180deg,rgba(14,18,27,0.95) 0%,rgba(10,12,18,0.95) 100%);border:1px solid rgba(245,206,104,0.35);border-radius:24px;padding:4.5rem 3rem;text-align:center;max-width:960px;margin:0 auto;position:relative;box-shadow:0 20px 50px rgba(0,0,0,0.5)}.audit-cta-card::before{content:'';position:absolute;top:0;left:20%;right:20%;height:1px;background:linear-gradient(90deg,transparent,rgba(247,212,121,0.8),transparent)}.audit-cta-title{font-size:clamp(2rem,3.5vw,2.75rem);font-weight:800;color:#FFFFFF;margin-bottom:1.25rem;letter-spacing:-0.02em}.audit-cta-desc{font-size:1.1rem;color:var(--w-text-muted,#94A3B8);line-height:1.65;max-width:740px;margin:0 auto 2.5rem}@media (max-width:1024px){.friction-grid,.layers-grid,.decision-matrix-grid,.channels-grid,.integrations-logos-grid,.metrics-grid,.non-use-cases-grid{grid-template-columns:repeat(2,1fr)}.engine-flow-row{flex-direction:column;gap:0.75rem}.engine-arrow{transform:rotate(90deg);margin:0.25rem 0}.briefing-body-grid{grid-template-columns:1fr}}@media (max-width:768px){.flow-comparison-grid,.chatbot-vs-system-grid,.context-separation-grid,.actions-dual-grid,.high-risk-grid,.scenarios-grid,.proof-grid{grid-template-columns:1fr}.channels-grid,.integrations-logos-grid,.metrics-grid,.non-use-cases-grid,.layers-grid,.decision-matrix-grid{grid-template-columns:1fr}.usecase-hero{padding:5.5rem 0 3.5rem}.audit-cta-card{padding:3rem 1.5rem}.trust-microcopy-strip{flex-direction:column;align-items:flex-start;border-radius:16px;padding:1rem 1.25rem;width:100%}.trust-divider{display:none}.flow-column{padding:1.75rem 1.25rem}}